Privacy Policy

This Policy describes the privacy practices of the Waev family of brands and companies, such as Waev, Fusion, GEM, Taylor-Dunn, Tiger, Taylor-Dunn, LLC and GEM WAEV, LLC (collectively, “Waev,” “we,” “our,” and “us”). We respect your privacy and value our relationship with you.

This Waev Privacy Policy (“Policy”) describes how we collect, use, and share your information when you use or interact with us through: our websites, mobile applications, or online services (the “Sites”); our retail stores; and other offline methods, such as in person, by telephone, or at events. It also covers information we receive from our dealers, distributors, service providers, business partners, and other third-party sources. Certain Waev Sites, vehicles, products, and services may be subject to other privacy notices that are separate from or supplement this Policy, and are provided on or with the relevant Sites, vehicles, products, or services.

Table of Contents:

Information We Collect
How We Collect Information
How We May Use the Information We Collect
How Information We Collect May Be Shared
Third Party Sites and Plugins
Information Security
Data Retention
Choices and Rights
Where We Process Information
Minors
Updates to this Policy
Contacting Us
Additional Information for California Residents
Additional Information for Nevada Residents
Additional Information for Residents of the European Economic Area, the United Kingdom and Switzerland

INFORMATION WE COLLECT

We may collect the following types of information:

Contact and identification information, such as name, address, email address, telephone number, account login information (including, if applicable, social media account information for login purposes), signature, driver’s license information, and social security number.
Demographic information, such as gender, age or date of birth, marital status, military or veteran status, race or national origin, household composition, professional, education, or employment-related information, and information about your interests.
Financial information, such as payment card information (e.g. credit or debit card number, CVV code, expiration date), financial account information, payment history, and information related to your creditworthiness, assets, income, or liabilities.
Information about your vehicles, products, and relationship with us, such as vehicle license plate number, VIN, make, model, and year; selling and servicing dealers; date of purchase, rental, or lease; financing, rental, or lease term; serial number or other unique product identifiers (e.g. part number, UPC); service history; mileage, oil/battery status, fuel or charging history, electrical system function, gear status, and diagnostic trouble codes; purchase information and history; loyalty program information; and information about how you interact with us, including how you interact with our vehicles, products and services.
Internet or other network or device activity, such as information about the browsers and devices you use to access our Sites, emails, and advertisements (e.g. device type, browser type and language, hardware model, operating system version, unique device identifiers, and IP address) and how you interact with our Sites, emails, and advertisements (e.g. features used, content viewed, addresses of referring websites, and the dates and times of your interactions).
Location information. When you use our Sites and services we may collect and process location information, including precise geolocation information, as described below.
Audio, electronic, visual or similar information, such as your communications with us; photos, videos or other content you submit to us or post on our Sites or services, for example, in connection with a sweepstakes or contest; and footage from cameras in our retail stores and facilities, collected as described below.
Other information that identifies or can be reasonably associated with you.

HOW WE COLLECT INFORMATION

We generally collect your information in three ways: (1) when you provide it to us; (2) when we collect it automatically; and (3) and when we receive it from other sources.

Information you provide to us. Some examples of when you provide us information include when you: submit information on our Sites; participate in an event, sweepstakes, contest, other or promotion; purchase vehicles, products, or services on our Sites or in our retail stores; and communicate with us. Some examples of the types of information you provide us include: contact and identification information; demographic information; financial information; information about your vehicles and products; and audio, electronic, or visual information.

Information collected automatically. Some examples of information we collect automatically include:

Device and usage information. We may collect technical data about the browsers and devices you use to access our Sites, emails, and advertisements, such as, device type, browser type and language, hardware model, operating system version, unique device identifiers, IP address, device event information (e.g. hardware settings, date and time of your request, referral URL, crashes, and system activity). We may also collect information about how you interact with our Sites, emails, and advertisements, such as features used, content viewed, and the dates and times of your interactions. This information is collected automatically as you access the Sites, emails, and advertisements.

Cookies and similar technologies. Cookies and similar technologies are pieces of information stored directly on the device you are using.Cookies allow us to collect information such as browser type, time spent on the Sites, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your online experience and our marketing and advertising efforts. In addition, we use cookies to gather statistical information about usage of the Sites in order to improve their design and functionality, understand how they are used, and assist us with resolving questions about them.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies. If you set your browser to reject cookies, parts of the Sites may not work for you.

Pixel tags, web beacons, clear GIFs, or other similar technologies. These may be used in connection with some of our Sites, emails, or advertisements, to, for example, track the actions of Site users, compile statistics about Site usage and response rates, determine whether you have opened and acted upon our emails, and assess the effectiveness of our marketing.

Analytics and advertising. We use third-party analytics services that use cookies and similar technologies to better understand how users engage with our Sites, including services provided by Google and Adobe. Please visit https://policies.google.com/technologies/partner-sites and https://www.adobe.com/privacy/experience-cloud.html for more information about how Google and Adobe collect and use data when you use their partners’ websites or mobile applications.

We also use third-party advertising services to provide advertisements for Waev vehicles, products, or services that may be of interest to you when you visit websites or other online services. We allow select third parties, including these analytics and advertising services, to place cookies on our Sites. These third parties may collect information about your online activities over time and across third-party websites, and they may be members of industry self-regulatory groups such as the Network Advertising Initiative (NAI), Digital Advertising Alliance (DAA), and European Digital Advertising Alliance (eDAA). The websites for these groups provide more information on interest-based online advertising and how to opt out of receiving interest-based online ads from participating companies.

Do Not Track requests. Some browsers may transmit “Do Not Track” (“DNT”) signals to the websites you visit. Because there is no common agreement about how to interpret DNT signals, we do not take action in response to them.

Location information: We may collect information about the location of your device, including precise geolocation information from your device and imprecise location from, for example, your IP address.When you participate in one of our demo rides, Waev or rental experiences, the vehicle that you use may be equipped with GPS-tracking and other technology that may collect information related to the state of the vehicle, including, for example, the vehicle’s location, speed, and rate of braking or acceleration. Waev may use this information to provide roadside assistance, to locate lost or stolen vehicles, and as otherwise described in this Policy.

Facility and event cameras: We may use cameras in and around our retail stores and other facilities and event spaces for security purposes and operational purposes such as measuring traffic patterns, tracking in-stock levels, and helping us to better design our stores and facilities and serve our customers.

Purchase information and history: We may collect information about your transactions in our stores and on our Sites, including, for example: the vehicles, products and services you purchase, and how frequently you purchase them; the price and any promotions or rewards associated with a purchase; and the items you have placed on your “wishlist” or saved for future purchases.

Information we receive from other sources. We may combine the information that you provide us and that we collect automatically with information that we collect from other sources, such as our dealers, distributors, the business partners we work with to make certain products and services available to you (as described below), consumer data resellers, and other third-party sources.

For example, we receive information from our dealers, distributors, and business partners, such as contact and identification information; financial information; and information about vehicles, products, and website content or services that you have viewed, inquired about, or purchased. Our independent dealers, third-party distributors, and business partners are separate legal entities with their own privacy practices. For questions about the privacy practices of a dealer, distributor, or business partner you interact with, please contact them directly.

We may also obtain demographic and other information about you from consumer data resellers and other third-party sources. This information allows us to enhance our existing information for accuracy, security, and other purposes, such as increasing the relevance of our marketing, improving our communications with you, personalizing your experience with our Sites and services, and detecting fraud.

Some information we collect from third-party sources is publicly available. For example, we may collect information that you or others submit in a public forum, such as a blog, social network, or chat room.

We also create information ourselves when we analyze the information we have collected about you. And we combine information that we collect about you, as described above, with information that we collect in other contexts.

HOW WE MAY USE INFORMATION WE COLLECT

We may use the information we collect to:

Provide, maintain, protect, and improve our vehicles, products, services and Sites. This may include, for example, customizing them to your preferences or interests, making them more compatible with your technology, or otherwise making them easier to use; analyzing how they are used; and evaluating, maintaining, and improving their performance, effectiveness, security, and safety.
Develop new vehicles, products, services, and Sites.
Process payments and transactions.
Promote our vehicles, products, services, and Sites. This may include, for example, developing and providing promotional and advertising materials about the Waev family of brands that may be of interest to you; analyzing the effectiveness of those materials; and customizing and improving them.
Communicate and manage our relationship with you. This may include, for example, providing you information about our vehicles, products, services, and Sites, and your transactions with us; responding to questions, inquiries, and service requests that you make; customizing and improving our communications with you and analyzing their effectiveness; communicating with you about, and administering your participation in, sweepstakes, contests, surveys, promotions, events, and similar activities.
Address warranty claims and provide vehicle and product service and support. This may include, for example, investigating, validating, responding to, and administering warranty claims; providing vehicle and other product service and maintenance information and support; and providing recall and safety bulletin information.
Address legal issues. This may include, for example, obtaining legal advice and establishing, exercising, or defending legal claims; complying with laws, regulatory requirements, contractual obligations, court orders, other legal process or obligations, or lawful requests from public and government authorities; detecting, preventing, and responding to fraud, intellectual property infringement, security issues, violations of our agreements, violations of law, or other misuse of our vehicles, products, services, or Sites; and protecting the safety, rights, welfare, or property of Waev, you, or others.

We may also use your information for other internal Waev business operations, as permitted by applicable law, and other uses consistent with the context in which the information was collected or with your consent.

We may anonymize or aggregate any of the information we collect and use it for any purpose, including for research and product-development purposes. Such information will not identify you individually.

Communications. Communications with you in connection with these uses may be via different methods, such as mail, telephone, email, text message, social media, or other electronic messages, or via our Sites.

HOW INFORMATION WE COLLECT MAY BE SHARED

Information We May Share

We may share your information as follows:

Waev brands and companies. We may share your information among the Waev family of brands and companies, including Waev Inc. subsidiaries and affiliates, which may be located in other countries. We may share your information among the Waev family of brands and companies for various purposes, including, for example, to promote vehicles, products, and services from the Waev family of brands and companies, and for research and development purposes.
Vendors. We may share your information with third parties who provide services to us, such as Site hosting; data analysis; IT services; payment processing; fraud monitoring; services related to product development and maintenance; and communications, marketing, and online and offline advertising services.
Dealers and distributors. We may share your information with our dealers and distributors for various purposes, including, for example, to provide you information about vehicles, products, services, or promotions that may be of interest to you; to help our dealers and distributors serve you better; and to provide you with warranty, recall, and service information. Our independent dealers and third-party distributors are separate legal entities with their own privacy practices. For questions about the privacy practices of a dealer or distributor you interact with, including how to opt out of marketing communications from them, please contact them directly.
Business partners. To make certain products and services—such as Waev online prequalification for vehicle or product financing, and financing for vehicle or product purchases—available to you, we work closely with independent business partners. When you schedule and use services provided by these business partners, we may share your information with them or you may provide it to them directly. We may also share your information with independent business partners when we work with them to sponsor sweepstakes, contests, events, and other promotions. This Policy does not address, and we are not responsible for, the privacy, information, or other practices of these business partners. We encourage you to review the privacy policies of any third-party business partners whose services you reserve or obtain through our Sites or services.
Legal reasons. We may share your information with third parties when we have a good faith belief that disclosure is necessary to: obtain legal advice or establish, exercise, or defend legal claims; comply with laws, regulatory requirements, contractual obligations, court orders, or other legal process or obligations, or lawful requests from public and government authorities; detect, prevent, or respond to fraud, intellectual property infringement, security issues, violations of our agreements or law, or other misuse of our vehicles, products, services, or Sites; protect the safety, rights, welfare, or property of Waev, you, or others, as required or permitted by applicable law.

Business transfers. We may share your information with third parties in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

When you post information to our Sites. When you post or share information on our Sites, the information you post or share, including information that may identify you, may be seen by other visitors to our Sites, including the public when those Sites are publicly available.
Otherwise with your consent. We may share your information with third parties when we have your consent to do so.

We may share anonymized or aggregated information internally and with third parties for any purpose. Such information will not identify you individually.

THIRD PARTY SITES AND PLUGINS

Our Sites may contain links to external websites, mobile applications, or third-party services that are not operated by Waev, and plugins from social media platforms and other third parties. An example of a social media plugin is the Facebook “Like” button. We provide these links and plugins as a service and do not imply any endorsement of the related websites, mobile applications, third-party services, or social media platforms (“Third-Party Sites”), nor any association with their operators, and we are not responsible for the privacy or other policies or practices of those Third-Party Sites. To learn about the information collected by Third-Party Sites, please visit their privacy policies.

INFORMATION SECURITY

We maintain technical and organizational security measures designed to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. Unfortunately, no data transmission or storage system is 100% secure or error free, and we cannot guarantee the security of the information we collect.

DATA RETENTION

We retain your personal information as long as necessary to fulfil the purposes outlined in this Policy, unless a different retention period is required or allowed by law.

To determine the period for which your personal information will be retained, Waev considers criteria such as: (i) the nature of our relationship with you and the types of vehicles, products, or services we have provided to you, or you have requested; (ii) the sensitivity of the information and the purposes for which it was collected; (iii) the nature and timing of your interactions with us (including with our Sites, communications, etc.); (iv) any applicable legal or contractual requirements to retain information for a certain period of time, including any retention obligations related to actual or potential litigation or government investigations; and (v) the impact on the vehicles, products, and services we provide if the relevant information were deleted.

CHOICES AND RIGHTS

You have certain choices about the information you provide and how it is used and shared. For example, you can:

Choose not to provide certain information requested. Please note that not providing such information may limit the functionality or benefits of our Sites or services.
Review and control certain types of information tied to your account(s) with us.
Choose to opt out of marketing communications from us. Depending on applicable law where you live and your relationship with us, you may be automatically subscribed to marketing emails or need to sign up for them to receive them. You may opt out of receiving marketing emails by using the unsubscribe information in the marketing emails you receive. You may also opt out of receiving marketing communications by submitting a request to privacy@waevinc.com.

In your request, please include your first and last name, the brands and types of marketing communications you would like to opt out of, and your contact information relevant to those communications (e.g. mailing address for postal mail or email address for email). Please note that you may not opt out of receiving non-marketing communications. Some examples of non-marketing communications include: communications about an order or transaction; customer-service communications; and service or recall information.

When our mobile applications use your device’s location information, you can adjust the location settings of your mobile device at any time to control whether your device communicates this information, and you may have the option to adjust the permissions in the app. Please note that device location may be derived from your device’s Wi-Fi, Bluetooth, and other device settings. See your device settings for more information.
When our mobile applications allow for the delivery of “push notifications,” you may choose to receive or stop them at any time by adjusting the settings on your mobile device, and you may have the option to adjust the permissions in the app.
Depending on where you reside, you may have one or more rights with respect to your personal information, which may apply differently in different circumstances, and may be limited by applicable law. Examples of such rights include: rights to know, correct, delete, or obtain a copy of your personal information (or information about the categories of your personal information that we have collected); the right to data portability; rights to withdraw consent for, object to, or restrict certain processing of your personal information; and the right to opt out of sharing of personal information for targeted advertising. You may exercise these rights by submitting a request to us at privacy@waevinc.com.

WHERE WE PROCESS INFORMATION

We may process your information in the United States and other locations around the world. Those countries may not have the same level of protection for your personal information as your country. By using our Sites or services or otherwise providing us your information, you acknowledge and understand that your information will be transferred to and processed in the United States and these other countries.

MINORS

We do not intentionally collect information from children under the age of 13, or the relevant minimum age under applicable local law. The Sites are not directed to or intended to be used by children under the age of 13, and we request that children under the age of 13 not provide personal information through the Sites.

UPDATES TO THIS POLICY

We may change this Policy. Please review the date at the top of this Policy to see when this Policy was last revised. Any changes to this Policy will become effective when we post the revised Policy on this Site. We encourage you to look for updates and changes to this Policy by checking this date when you access our Sites and services.

CONTACTING US

If you have any questions about this Policy, please contact us using the contact information below:

By mail:
Waev Inc.
Legal Department
2114 W. Ball Road
Anaheim, CA 92804

By email: privacy@waevinc.com

By phone: 1-800-688-8680 (Monday to Friday, 8 am – 5 pm Pacific)

ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

During the past twelve months, we have not sold Personal Information as we understand the definition of a “Sale” under the CCPA. We share Personal Information as described in this Policy, including when we allow select third parties to place cookies and similar technologies on our Sites to provide us analytics and advertising services.

California residents have the right to make certain requests about their Personal Information under the CCPA. Specifically, if you are a California resident, you may request that we:

Provide access to and/or a copy of certain Personal Information we have about you;
Provide you information about: the categories of Personal Information we collect, disclose, or sell about you; the categories of sources of such information; the business or commercial purpose for collecting or selling your Personal Information; and the categories of third parties with whom we have shared Personal Information during the past twelve months; or
Delete certain Personal Information we have about you, subject to the exceptions set out in the CCPA.

You may exercise these rights by submitting a request to privacy@waevinc.com. You may also submit a request to exercise these rights by contacting us at 1-800-688-8680 (Monday to Friday, 8 am – 5 pm Pacific).

Please note that most of these rights are not absolute, and our response may be limited as permitted by the CCPA. For example:

Requests to exercise these rights are subject to our ability to reasonably verify your identity and request in light of the Personal Information relevant to the request and the requirements in the CCPA. Please note that we may ask for additional information to verify your request before responding to it.
The right to have Personal Information deleted is subject to a number of exceptions set out in the CCPA, such as when we need to maintain the information to provide vehicles, products, or services you requested, or to comply with our legal obligations.

California residents also have the right, as set out in the CCPA, to not be discriminated against for exercising their rights under the CCPA.

Under California’s “Shine the Light Law,” California residents who provide Personal Information in obtaining vehicles, products, or services for personal, family, or household use, may request information once per calendar year about our disclosures of certain categories of Personal Information to third parties for their direct marketing purposes. To request this information from Waev, please send an email message to Waev at privacy@waevinc.com with “Request for California Privacy Information” in the subject line of your message. Please be aware that not all information is covered by the “Shine the Light” requirements, and only information on covered sharing will be included in our response

ADDITIONAL INFORMATION FOR NEVADA RESIDENTS

Under Nevada law, certain Nevada consumers have the right to opt out of certain sales of personally identifiable information. This right applies even if their personally identifiable information is not currently being sold. If you are a Nevada consumer and would like to exercise this right, please send an email message to Waev at privacy@waevinc.com with “Nevada Privacy Rights” in the subject line of your message. Please note that we may ask for additional information to verify your request before responding to it.

ADDITIONAL INFORMATION FOR RESIDENTS OF THE EUROPEAN ECONOMIC AREA, THE UNITED KINGDOM AND SWITZERLAND

The data controller for personal data covered by this Policy is Waev Inc., 2114 W. Ball Road, Anaheim, CA 92804.

In accordance with the provisions of European Regulation 2016/678 (the General Data Protection Regulation) and the laws across the EEA, the UK and Switzerland implementing adequate data privacy laws and regulations, you have certain rights in addition to the rights stated in this Policy, as provided for in your local jurisdiction’s privacy laws.

These rights include, amongst others, the right to request access to your personal data, and the right to obtain correction and deletion thereof, by contacting privacy@waevinc.com. Such rights may be limited by our legal obligations.

Whenever data processing activities are based on your consent, you may at any time withdraw it. You may also, in other situations, have the right to object to the processing of your personal data.

Waev’s lawful basis for processing personal data covered by this Policy will depend on the purposes of the processing. To the extent we process personal data because it is necessary to perform a contract with you, our legal basis for that processing is that it is necessary for the performance of a contract with you. When we are required to share personal data with law enforcement agencies or other governmental bodies, or we otherwise process personal data to comply with our legal obligations, we do so on the legal basis that we are under a legal obligation to do so. We use consent as our basis for processing to the extent required by applicable law, or as we otherwise deem appropriate, for example, before we collect geolocation information from your mobile device. We also process personal data on the lawful basis that it is necessary for Waev’s legitimate business interests, which may include: providing, improving, developing, and promoting our vehicles, products, services, and sites; communicating with and otherwise managing our relationship with you; enhancing the safety and security of our vehicles, products, services, sites, employees, and others; and protecting Waev and our business partners from wrongful conduct.

If you are a consumer residing in the European Economic Area, the United Kingdom or Switzerland, and would like to exercise any rights provided to you by applicable data privacy laws in your jurisdiction, please send an email message to privacy@waevinc.com with “EEA-UK-CH Privacy Rights” in the subject line of your message. Please note that we may ask for additional information to verify your request before responding to it.

Updated: December 18, 2024

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